/* Greenstar segment sites: the shared base (web/segment-sites/_base/base.css). The register the owner approved on the
   property managers' page, 2026-10-11: Lora headlines, Plex body, cream and deep Greenstar green, rounded photo cards,
   the trade's artifact shown as a product screen (.app) inside the green band, a click-through walkthrough (.walk).
   Status colours live only inside those screens. Each segment appends its own segment.css. Self-hosted fonts. */
@font-face { font-family:'Plex'; font-weight:400; font-display:swap; src:url('fonts/IBMPlexSans-Regular.woff2') format('woff2'); }
@font-face { font-family:'Plex'; font-weight:600; font-display:swap; src:url('fonts/IBMPlexSans-SemiBold.woff2') format('woff2'); }
@font-face { font-family:'Plex Mono'; font-weight:400; font-display:swap; src:url('fonts/IBMPlexMono-Regular.woff2') format('woff2'); }
@font-face { font-family:'Lora'; font-weight:600; font-display:swap; src:url('fonts/Lora-SemiBold.woff2') format('woff2'); }

:root {
  --cream:#faf8f3; --tint:#f1ede3; --white:#fff; --ink:#14201b; --body:#3d4a44; --mut:#73807a; --line:#e3ded2;
  --green:#0f4d35; --green-deep:#0b3b29; --green-soft:#dcebe2; --green-ink:#1f7a4f;
  --owed:#c2412e; --dated:#c27a1a; --open:#9a8a2a; --watch:#2e8b5b; --nc:#8a938e;
  --mono:'Plex Mono',ui-monospace,SFMono-Regular,Menlo,monospace; --pad:clamp(1.25rem,5vw,3.5rem); --r:16px;
}
* { box-sizing:border-box; }
html { scroll-behavior:smooth; }
body { margin:0; background:var(--cream); color:var(--body); font:16.5px/1.65 'Plex',-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
       -webkit-font-smoothing:antialiased; }
a { color:var(--green-ink); text-underline-offset:2px; }
h1, h2, h3 { font-family:Lora,Georgia,serif; font-weight:600; color:var(--ink); margin:0; letter-spacing:-.015em; }
p { margin:0 0 1rem; }
b { font-weight:600; color:var(--ink); }
i { font-style:normal; font-weight:600; color:var(--mut); }
img { display:block; max-width:100%; }
.wrap { max-width:76rem; margin:0 auto; }
.label { font-size:.72rem; font-weight:600; letter-spacing:.12em; text-transform:uppercase; color:var(--green-ink); margin:0 0 .6rem; }
.mono { font-family:var(--mono); font-size:.8rem; color:var(--mut); margin:0; }
.fine { font-size:.86rem; color:var(--mut); }
.fine.light { color:rgba(255,255,255,.6); margin:1.2rem 0 0; text-align:center; }
.btn { display:inline-block; font:inherit; font-weight:600; font-size:.95rem; color:#fff; background:var(--green); border:1px solid var(--green);
       border-radius:999px; padding:.8rem 1.35rem; text-decoration:none; cursor:pointer; }
.btn:hover { background:var(--green-deep); }
.btn.ghost { background:transparent; color:var(--green); }
.btn.ghost:hover { background:var(--green-soft); }
.btn:disabled { opacity:.6; cursor:default; }

/* ------------------------------------------------------------------ header */
.top { max-width:80rem; margin:0 auto; padding:1.1rem var(--pad); display:flex; justify-content:space-between; align-items:center; gap:1rem; }
.brand { display:inline-flex; align-items:center; gap:.55rem; text-decoration:none; color:var(--ink); font-family:Lora,Georgia,serif; font-weight:600; font-size:1.05rem; }
.topnav { display:flex; align-items:center; gap:1.4rem; font-size:.9rem; }
.topnav a { color:var(--body); text-decoration:none; }
.topnav a:hover { color:var(--ink); }
.topnav .pill { white-space:nowrap; font-family:var(--mono); font-size:.82rem; color:var(--ink); border:1px solid var(--line); background:var(--white); border-radius:999px; padding:.45rem .85rem; }

/* ------------------------------------------------------------------ hero */
.hero { max-width:80rem; margin:0 auto; padding:clamp(1.5rem,4vh,3rem) var(--pad) clamp(2.5rem,6vh,4rem); display:grid;
        grid-template-columns:minmax(0,1.05fr) minmax(0,1fr); gap:clamp(1.5rem,4vw,4rem); align-items:center; }
.prepared { font-family:var(--mono); font-size:.78rem; color:var(--green-ink); margin:0 0 .8rem; }
.prepared[hidden] { display:none; }
.hero h1 { font-size:clamp(2rem,4vw,3.1rem); line-height:1.1; letter-spacing:-.02em; margin-bottom:1.2rem; }
.lede { font-size:1.08rem; margin-bottom:1.5rem; max-width:36rem; }
.actions { display:flex; gap:.7rem; flex-wrap:wrap; margin-bottom:1.8rem; }
.hero-facts { list-style:none; margin:0; padding:0; border-top:1px solid var(--line); }
.hero-facts li { display:grid; grid-template-columns:7.5rem 1fr; gap:1rem; padding:.6rem 0; border-bottom:1px solid var(--line); font-size:.92rem; }
.hero-facts b { font-size:.72rem; letter-spacing:.1em; text-transform:uppercase; color:var(--mut); padding-top:.2rem; }
.hero-img { margin:0; position:relative; }
.hero-img img { width:100%; aspect-ratio:5/4; object-fit:cover; border-radius:var(--r); box-shadow:0 30px 60px -30px rgba(20,32,27,.45); }
.hero-img figcaption { position:absolute; left:1rem; bottom:1rem; background:rgba(255,255,255,.94); border-radius:999px; padding:.5rem .9rem .5rem .7rem;
                       font-family:var(--mono); font-size:.74rem; color:var(--ink); display:inline-flex; align-items:center; gap:.5rem; box-shadow:0 6px 20px -8px rgba(0,0,0,.35); }
.dot { width:.55rem; height:.55rem; border-radius:50%; background:var(--watch); box-shadow:0 0 0 3px rgba(46,139,91,.2); }

/* ------------------------------------------------------------------ sections */
.sec { padding:clamp(3rem,7vh,5rem) var(--pad); }
.sec.tint { background:var(--tint); }
.sec.deep { background:var(--green-deep); color:rgba(255,255,255,.82); }
.sec.deep h2, .sec.deep h3 { color:#fff; }
.sec.deep .app h2, .sec.deep .app h3, .sec.deep .card h3 { color:var(--ink); }   /* the white screens and cards inside the green band keep dark titles */
.sec.deep .label { color:#8fd3ad; }
.sec-head { margin-bottom:2rem; max-width:40rem; }
.sec-head h2 { font-size:clamp(1.6rem,2.8vw,2.3rem); line-height:1.15; }
.sec-head.two { max-width:none; display:grid; grid-template-columns:minmax(0,1fr) minmax(0,1fr); gap:1.5rem 4rem; align-items:end; }
.sec-head.two p:last-child { margin:0; font-size:.98rem; }
.sec-head.center { margin-left:auto; margin-right:auto; text-align:center; max-width:46rem; }
.sec-head.center p:last-child { margin:1rem 0 0; }

.cards { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:1.5rem; }
.card { background:var(--white); border:1px solid var(--line); border-radius:var(--r); overflow:hidden; box-shadow:0 1px 2px rgba(20,32,27,.04); }
.card > img { width:100%; aspect-ratio:16/9; object-fit:cover; }
.card.wide { grid-column:1 / -1; display:grid; grid-template-columns:minmax(0,1fr) minmax(0,1.25fr); }
.card.wide > img { height:100%; aspect-ratio:auto; }
.card-body { padding:1.5rem 1.6rem 1.6rem; }
.card-body h3 { font-size:1.3rem; line-height:1.25; margin-bottom:.7rem; }
.card-body p:last-child { margin-bottom:0; }
.sms { margin-top:1.1rem; background:var(--green-soft); border-radius:14px 14px 14px 4px; padding:.7rem .95rem; font-size:.88rem; color:var(--ink); }
.sms-from { display:block; font-family:var(--mono); font-size:.7rem; color:var(--green-ink); margin-bottom:.2rem; }
.ticks { margin:1rem 0 0; padding:0; list-style:none; font-size:.92rem; }
.ticks li { padding:.4rem 0 .4rem 1.4rem; position:relative; border-top:1px solid var(--line); }
.ticks li::before { content:"✓"; position:absolute; left:0; color:var(--green-ink); font-weight:600; }

/* the walkthrough: step buttons, a progress line, and a screen that shows the record at each step */
.flow { list-style:none; margin:0; padding:0; display:grid; grid-template-columns:repeat(5,minmax(0,1fr)); gap:.8rem; counter-reset:f; }
.flow li { counter-increment:f; position:relative; }
.flow button { width:100%; height:100%; text-align:left; font:inherit; color:var(--body); background:var(--white); border:1px solid var(--line); border-radius:12px;
               padding:1.1rem 1rem 1.2rem; font-size:.86rem; line-height:1.5; cursor:pointer; transition:border-color .25s, box-shadow .25s, transform .25s; }
.flow button:hover { border-color:#b9c9bf; }
.flow button[aria-selected="true"] { border-color:var(--green); box-shadow:0 0 0 3px var(--green-soft); transform:translateY(-2px); }
.flow button b { display:block; font-size:1.02rem; margin-bottom:.4rem; }
.flow button b::before { content:counter(f); display:inline-block; width:1.5rem; height:1.5rem; line-height:1.5rem; text-align:center; border-radius:50%;
                         background:var(--green-soft); color:var(--green); font-size:.74rem; font-weight:600; margin-right:.5rem; transition:background .25s, color .25s; }
.flow button[aria-selected="true"] b::before, .flow li.done button b::before { background:var(--green); color:#fff; }
.flow li:not(:last-child)::after { content:"→"; position:absolute; right:-.85rem; top:1.1rem; color:#b9c9bf; font-size:1.05rem; }
.progress { height:3px; background:#dcd7ca; border-radius:2px; margin:1.1rem 0 1.2rem; overflow:hidden; }
.progress i { display:block; height:100%; width:20%; background:var(--green); transition:width .5s cubic-bezier(.2,.8,.2,1); }

.screen { background:var(--white); border:1px solid var(--line); border-radius:var(--r); overflow:hidden; box-shadow:0 24px 50px -36px rgba(20,32,27,.45); }
.screen-bar { display:flex; justify-content:space-between; align-items:center; padding:.65rem 1.1rem; background:#f3f1ea; border-bottom:1px solid var(--line);
              font-family:var(--mono); font-size:.74rem; color:var(--mut); }
.screen-bar em { font-style:normal; }
/* Without JavaScript every stage shows, stacked; html.js (set in <head> by the builder) turns on the one-at-a-time view. */
.stage { display:block; padding:1.4rem 1.5rem .4rem; }
.stage + .stage { border-top:1px solid var(--line); }
.js .stage { display:none; border-top:0; }
.js .stage.on { display:block; animation:stage .45s cubic-bezier(.2,.8,.2,1); }
.progress, .screen-foot { display:none !important; }
.js .progress { display:block !important; }
.js .screen-foot { display:flex !important; }
@keyframes stage { from { opacity:0; transform:translateY(10px); } to { opacity:1; transform:none; } }
.rec-head { display:flex; justify-content:space-between; gap:1rem; flex-wrap:wrap; align-items:center; margin-bottom:.8rem; }
.rec h3 { font-size:1.35rem; line-height:1.25; margin-bottom:1rem; }
.kv { margin:0; display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:.1rem 2rem; border-top:1px solid var(--line); }
.kv div { display:grid; grid-template-columns:7rem minmax(0,1fr); gap:.8rem; padding:.6rem 0; border-bottom:1px solid var(--line); font-size:.92rem; }
.kv dt { font-size:.7rem; font-weight:600; letter-spacing:.1em; text-transform:uppercase; color:var(--mut); padding-top:.2rem; }
.kv dd { margin:0; color:var(--ink); }
.kv dd.flagged { color:var(--owed); font-weight:600; }
.rec-note { margin:1rem 0 1rem; font-size:.92rem; color:var(--body); }
.chip.watch { background:var(--green-soft); color:var(--green); }
.trace { width:100%; height:auto; display:block; margin:.2rem 0 .6rem; }
.trace .grid line { stroke:#ece9df; stroke-width:1; }
.trace .ax text { font-family:var(--mono); font-size:11px; fill:var(--mut); }
.trace .line { fill:none; stroke-width:2.5; stroke-linecap:round; stroke-linejoin:round; stroke-dasharray:900; stroke-dashoffset:0; }
.stage.on .trace .line { animation:draw 1.6s ease-out both; }
.trace .boiler { stroke:var(--watch); } .trace .riser { stroke:var(--owed); }
.trace .mark { stroke:var(--dated); stroke-width:1.5; stroke-dasharray:4 4; }
.trace .mark-t { font-family:var(--mono); font-size:11px; fill:var(--dated); }
.trace .legend text { font-family:var(--mono); font-size:11px; fill:var(--mut); }
.trace .k-boiler { fill:var(--watch); } .trace .k-riser { fill:var(--owed); }
@keyframes draw { from { stroke-dashoffset:900; } to { stroke-dashoffset:0; } }
.evidence { display:grid; grid-template-columns:minmax(0,1fr) minmax(0,1.4fr); gap:1.2rem; align-items:start; }
.evidence img { width:100%; aspect-ratio:4/3; object-fit:cover; border-radius:10px; }
.evidence .kv { grid-template-columns:minmax(0,1fr); }
.screen-foot { display:flex; justify-content:space-between; gap:.6rem; padding:.9rem 1.5rem 1.1rem; border-top:1px solid var(--line); background:#faf9f5; }
.btn.small { padding:.55rem 1rem; font-size:.86rem; }
.after { margin:1.6rem 0 0; font-size:.98rem; max-width:52rem; }
.cards.three { grid-template-columns:repeat(3,minmax(0,1fr)); }
.cards.three .card-body { padding:1.4rem 1.4rem 1.5rem; }
.cards.three h3 { font-size:1.2rem; }
@media (prefers-reduced-motion:reduce) { .stage.on, .stage.on .trace .line { animation:none; } .progress i, .flow button { transition:none; } }

/* ------------------------------------------------------------------ the statement as a product screen */
.app { background:var(--white); color:var(--body); border-radius:var(--r); overflow:hidden; box-shadow:0 40px 80px -40px rgba(0,0,0,.6), 0 0 0 1px rgba(255,255,255,.08); }
.app-bar { display:flex; align-items:center; gap:.4rem; padding:.7rem 1rem; background:#f3f1ea; border-bottom:1px solid var(--line); }
.app-bar span { width:.65rem; height:.65rem; border-radius:50%; background:#d8d3c6; }
.app-bar em { margin-left:.8rem; font-style:normal; font-family:var(--mono); font-size:.74rem; color:var(--mut); }
.app-body { display:grid; grid-template-columns:15.5rem minmax(0,1fr); }
.app-side { background:#faf9f5; border-right:1px solid var(--line); padding:1.1rem 1rem; }
.app-h { font-size:.68rem; letter-spacing:.12em; text-transform:uppercase; color:var(--mut); margin:0 0 .5rem; }
.app-h + .app-h, .bld + .app-h { margin-top:1.4rem; }
.bld { display:grid; grid-template-columns:1fr auto; gap:0 .5rem; align-items:center; padding:.55rem .7rem; border-radius:10px; text-decoration:none; color:inherit; margin-bottom:.15rem; }
.bld b { font-size:.9rem; grid-column:1; }
.bld small { grid-column:1; font-size:.74rem; color:var(--mut); }
.bld .n { grid-column:2; grid-row:1 / span 2; font-style:normal; font-family:var(--mono); font-size:.72rem; min-width:1.5rem; text-align:center; border-radius:999px; padding:.1rem .4rem; background:#ebe8df; color:var(--body); }
.bld .n.owed { background:#fbe5e1; color:var(--owed); }
.bld.on { background:var(--green-soft); }
.bld.on b { color:var(--green); }
.app-src { font-family:var(--mono); font-size:.72rem; color:var(--mut); line-height:1.6; margin:0; }
.app-main { padding:1.3rem 1.5rem 1.5rem; }
.app-title { display:flex; justify-content:space-between; gap:1rem; flex-wrap:wrap; align-items:flex-start; padding-bottom:1rem; border-bottom:1px solid var(--line); }
.app-title h3 { font-size:1.25rem; margin-bottom:.3rem; }
.chips { display:flex; gap:.4rem; flex-wrap:wrap; }
.chip { font-family:var(--mono); font-size:.72rem; border-radius:999px; padding:.25rem .65rem; background:#f0ede4; color:var(--body); }
.chip.owed { background:#fbe5e1; color:var(--owed); } .chip.dated { background:#fbeedb; color:var(--dated); } .chip.open { background:#f4f0d9; color:#7a6d1c; }
.lines { list-style:none; margin:0; padding:0; }
.lines li { display:grid; grid-template-columns:6rem 3.2rem minmax(0,1fr); gap:.4rem 1rem; padding:.95rem 0; border-bottom:1px solid var(--line); align-items:baseline; font-size:.92rem; }
.lines li:last-child { border-bottom:0; }
.lines .st { font-size:.7rem; font-weight:600; letter-spacing:.1em; text-transform:uppercase; display:inline-flex; align-items:center; gap:.4rem; }
.lines .st::before { content:""; width:.5rem; height:.5rem; border-radius:50%; background:currentColor; }
.lines .ag { font-family:var(--mono); font-size:.72rem; color:var(--mut); }
.lines small { display:block; margin-top:.3rem; font-family:var(--mono); font-size:.7rem; color:var(--mut); }
.lines li.owed .st { color:var(--owed); } .lines li.dated .st { color:var(--dated); } .lines li.open .st { color:var(--open); }
.lines li.watch .st { color:var(--watch); } .lines li.nc .st { color:var(--nc); }
.lines li.nc div, .lines li.nc b { color:var(--mut); }

/* the record screen, interactive: entities switch, chips filter, lines with a .more block open on tap */
[hidden] { display:none !important; }   /* the chip filter and the letter line set hidden; component display rules must not win */
/* Without JavaScript every entity's record shows, stacked; with it, one at a time. */
.entity + .entity { border-top:2px solid var(--line); margin-top:1rem; padding-top:1rem; }
.js .entity { display:none; }
.js .entity.on { display:block; }
.js .entity + .entity { border-top:0; margin-top:0; padding-top:0; }
.bld[data-entity] { cursor:pointer; }
.bld[data-entity]:hover { background:#f1efe8; }
.bld.on[data-entity]:hover { background:var(--green-soft); }
.bld:focus-visible, .chip:focus-visible, .lines li:focus-visible { outline:2px solid var(--green); outline-offset:2px; }
.chip[role="button"] { cursor:pointer; }
.chip[aria-pressed="true"] { box-shadow:0 0 0 2px currentColor inset; }
.lines li.fold { cursor:pointer; position:relative; }
.lines li.fold:hover { background:#fbfaf6; }
.lines li.fold > div::after { content:"more"; display:inline-block; margin-left:.5rem; font-family:var(--mono); font-size:.68rem; color:var(--green-ink); }
.lines li.fold.is-open > div::after { content:"less"; }
.lines li .more { display:none; margin:.6rem 0 .2rem; padding:.7rem .9rem; background:var(--cream); border-radius:10px; font-size:.88rem; }
.lines li.is-open .more { display:block; animation:stage .3s ease; }
.lines li .more p { margin:0 0 .4rem; }
.lines li .more p:last-child { margin:0; }

/* agencies */
.agencies { list-style:none; margin:0; padding:0; display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:1rem; }
.agencies li { background:var(--white); border:1px solid var(--line); border-radius:12px; padding:1.1rem 1.2rem 1.2rem; font-size:.92rem; }
.agencies b { display:block; font-family:Lora,Georgia,serif; font-size:1.15rem; margin-bottom:.35rem; }

/* start */
.wrap.start { display:grid; grid-template-columns:minmax(0,1fr) minmax(0,1.2fr); gap:clamp(1.5rem,4vw,4rem); align-items:start; }
.start h2 { font-size:clamp(1.6rem,2.8vw,2.3rem); margin-bottom:1.2rem; }
.steps { margin:0 0 1rem; padding:0; list-style:none; counter-reset:s; font-size:.95rem; }
.steps li { counter-increment:s; padding:.75rem 0 .75rem 2.2rem; position:relative; border-top:1px solid var(--line); }
.steps li::before { content:counter(s); position:absolute; left:0; top:.85rem; width:1.45rem; height:1.45rem; line-height:1.45rem; text-align:center; border-radius:50%;
                    background:var(--green-soft); color:var(--green); font-size:.74rem; font-weight:600; }
.sform { padding:1.5rem; display:grid; gap:.95rem; }
.sform .two { display:grid; grid-template-columns:1fr 1fr; gap:.95rem; }
.sform label { display:flex; flex-direction:column; gap:.3rem; font-size:.82rem; color:var(--mut); }
.sform input, .sform textarea { font:inherit; font-size:1rem; color:var(--ink); background:var(--cream); border:1px solid var(--line); border-radius:10px; padding:.7rem .8rem; resize:vertical; }
.sform input:focus, .sform textarea:focus { outline:2px solid var(--green); outline-offset:-1px; border-color:var(--green); background:#fff; }
.sform .bad { border-color:var(--owed); }
.sform .hp { position:absolute; left:-9999px; width:1px; height:1px; overflow:hidden; }
.ac { position:relative; }
.ac-list { position:absolute; left:0; right:0; top:100%; z-index:5; margin:.3rem 0 0; padding:.3rem; list-style:none; background:#fff; border:1px solid var(--line);
           border-radius:10px; box-shadow:0 18px 40px -20px rgba(20,32,27,.4); max-height:16rem; overflow:auto; }
.ac-list[hidden] { display:none; }
.ac-list li { display:grid; grid-template-columns:minmax(0,1fr) auto; gap:.2rem 1rem; align-items:baseline; padding:.5rem .6rem; border-radius:7px; cursor:pointer; font-size:.92rem; color:var(--ink); }
.ac-list li small { grid-column:1; font-size:.76rem; color:var(--mut); }
.ac-list li .bbl { grid-column:2; grid-row:1 / span 2; font-family:var(--mono); font-size:.74rem; color:var(--mut); }
.ac-list li[aria-selected="true"], .ac-list li:hover { background:var(--green-soft); }
.ac-list li.none { cursor:default; color:var(--mut); font-size:.86rem; }
.ac-pick { font-family:var(--mono); font-size:.74rem; color:var(--green-ink); margin-top:.3rem; }
.ac-pick[hidden] { display:none; }
.sform-foot { display:flex; align-items:center; gap:1rem; flex-wrap:wrap; }
.sform-msg { margin:0; font-size:.9rem; }
.sform-msg.ok { color:var(--green-ink); }

.foot { padding:2.2rem var(--pad) 3rem; font-size:.82rem; color:var(--mut); border-top:1px solid var(--line); }
.foot p { max-width:62rem; }

@media (max-width:980px) {
  .topnav a:not(.pill) { display:none; }
  .hero { grid-template-columns:minmax(0,1fr); }
  .hero-img img { aspect-ratio:16/10; }
  .cards { grid-template-columns:minmax(0,1fr); }
  .card.wide { grid-template-columns:minmax(0,1fr); }
  .card.wide > img { height:auto; aspect-ratio:16/9; }
  .sec-head.two { grid-template-columns:minmax(0,1fr); }
  .flow { grid-template-columns:repeat(5,minmax(0,1fr)); gap:.4rem; }
  .flow button span { display:none; }
  .flow button { padding:.7rem .5rem; }
  .flow button b { font-size:.8rem; margin:0; }
  .flow button b::before { display:block; margin:0 0 .3rem; }
  .flow li:not(:last-child)::after { display:none; }
  .kv { grid-template-columns:minmax(0,1fr); }
  .evidence { grid-template-columns:minmax(0,1fr); }
  .cards.three { grid-template-columns:minmax(0,1fr); }
  .app-body { grid-template-columns:minmax(0,1fr); }
  .app-side { border-right:0; border-bottom:1px solid var(--line); display:flex; gap:.5rem; overflow-x:auto; padding:.8rem 1rem; }
  .app-side .app-h, .app-side .app-src { display:none; }
  .bld { flex:none; min-width:12rem; border:1px solid var(--line); margin:0; }
  .agencies { grid-template-columns:repeat(2,minmax(0,1fr)); }
  .wrap.start { grid-template-columns:minmax(0,1fr); }
}
@media (max-width:640px) {
  .brand span { font-size:.9rem; }
  .hero-facts li { grid-template-columns:minmax(0,1fr); gap:.15rem; }
  .lines li { grid-template-columns:auto auto; }
  .lines li > div { grid-column:1 / -1; }
  .agencies { grid-template-columns:minmax(0,1fr); }
  .sform .two { grid-template-columns:1fr; }
  .app-main { padding:1.1rem 1rem 1.2rem; }
}

/* restaurants: the kitchen-paper touches on top of the base. One still: FS-pass-2 in the hero, held a little above
   center so the cooks and the plates on the pass stay in the 5:4 and 16:10 frames. The systems cards are text, and the
   wide card is the drawn morning-report ticket beside its text, with no photo. The walk-in trace adds a horizontal
   limit line and a second mark color. */
.hero-img img { object-position:50% 40%; }

/* the morning report as a thermal-paper ticket */
.ticket { background:#fdfcf8; border-right:1px solid var(--line); padding:1.4rem 1.5rem 1.6rem; font-family:var(--mono); font-size:.8rem;
          line-height:1.55; color:var(--ink); }
.ticket .t-h { margin:0; font-size:.68rem; letter-spacing:.12em; text-transform:uppercase; color:var(--mut); }
.ticket .t-h.first { color:var(--green-ink); }
.ticket .t-row { display:flex; justify-content:space-between; gap:1rem; }
.ticket .t-row span:last-child { text-align:right; white-space:nowrap; }
.ticket .t-sep { border:0; border-top:1px dashed var(--line); margin:.7rem 0; }
.ticket .t-alert { color:var(--owed); }

/* the walk-in trace */
.trace .walkin { stroke:var(--watch); } .trace .k-walkin { fill:var(--watch); }
.trace .limit { stroke:var(--owed); stroke-width:1.5; stroke-dasharray:6 4; }
.trace .limit-t { font-family:var(--mono); font-size:11px; fill:var(--owed); }
.trace .k-limit { fill:var(--owed); }
.trace .mark.soft { stroke:var(--mut); }
.trace .mark-t.soft { fill:var(--mut); }
.trace .ax text.end { text-anchor:end; }

@media (max-width:980px) { .ticket { border-right:0; border-bottom:1px solid var(--line); } }
@media (max-width:640px) { .ticket { padding:1.1rem 1.1rem 1.2rem; font-size:.76rem; } }

/* The letter view (web/segment-sites/_base/letter.js): what a letter's QR opens, greenstar-tech.net/<slug>/?r=CODE.
   Owner, 2026-10-11, on the production page and then for every segment: "Prepared for NAME · Reference CODE", then
   "What we would do first" as numbered steps of labelled one-line points, then "What changes for NAME"; nothing else
   from the general page. Same register as the page around it: cream, deep green, Lora, rounded white cards. */
.letterview { display:none; }
html.letter .letterview { display:block; padding:clamp(1.5rem,5vh,3rem) var(--pad) clamp(3rem,8vh,5rem); }
html.letter body > section, html.letter .topnav a:not(.pill), html.letter .foot p:not(:first-child) { display:none; }
.lv { max-width:52rem; margin:0 auto; }
.lv-h { font-size:clamp(2rem,4.2vw,3rem); line-height:1.08; letter-spacing:-.02em; margin:0 0 2rem; }
.lv-steps { list-style:none; margin:0; padding:0; counter-reset:lv; display:grid; gap:1rem; }
.lv-steps > li { counter-increment:lv; position:relative; background:var(--white); border:1px solid var(--line); border-radius:var(--r);
                 padding:1.4rem 1.5rem 1.2rem 4.2rem; box-shadow:0 18px 40px -32px rgba(20,32,27,.35); }
.lv-steps > li::before { content:counter(lv, decimal-leading-zero); position:absolute; left:1.5rem; top:1.55rem; font-family:var(--mono);
                         font-size:.8rem; color:var(--green-ink); }
.lv-steps h2 { font-size:clamp(1.12rem,1.7vw,1.32rem); line-height:1.3; margin:0 0 .7rem; }
.lv-points { list-style:none; margin:0; padding:0; border-top:1px solid var(--line); }
.lv-points li { display:grid; grid-template-columns:8.5rem minmax(0,1fr); gap:1rem; padding:.55rem 0; border-bottom:1px solid var(--line); }
.lv-points li:last-child { border-bottom:0; }
.lv-points b { font-size:.7rem; font-weight:600; letter-spacing:.11em; text-transform:uppercase; color:var(--mut); padding-top:.25rem; }
.lv-points span { color:var(--body); line-height:1.55; }
.lv-items { list-style:none; margin:.9rem 0 0; padding:0; background:var(--tint); border-radius:12px; }
.lv-items li { display:grid; grid-template-columns:7rem minmax(0,1fr); gap:.15rem 1rem; padding:.7rem 1rem; border-bottom:1px solid var(--line); }
.lv-items li:last-child { border-bottom:0; }
.lv-items b { font-family:var(--mono); font-weight:400; font-size:.72rem; letter-spacing:.1em; text-transform:uppercase; color:var(--green-ink); padding-top:.2rem; }
.lv-items span { color:var(--ink); font-weight:600; }
.lv-items small { grid-column:2; color:var(--mut); font-size:.88rem; line-height:1.5; }
.lv-changes { margin:2.2rem 0 2.4rem; background:var(--green); color:rgba(255,255,255,.88); border-radius:var(--r); padding:1.6rem 1.8rem; }
.lv-changes h2 { color:#fff; font-size:clamp(1.25rem,2.1vw,1.6rem); margin:0 0 1rem; }
.lv-changes ul { list-style:none; margin:0; padding:0; }
.lv-changes li { position:relative; padding:0 0 .75rem 1.5rem; line-height:1.6; }
.lv-changes li:last-child { padding-bottom:0; }
.lv-changes li::before { content:""; position:absolute; left:0; top:.68rem; width:.6rem; height:2px; background:#8fd3ad; }
.lv-reply p { color:var(--mut); margin:1rem 0 0; font-size:.95rem; }
.lv-reply a:not(.btn) { color:var(--green-ink); }
@media (max-width:820px) {
  .lv-steps > li { padding:1.2rem 1.1rem 1rem 1.1rem; }
  .lv-steps > li::before { position:static; display:block; margin-bottom:.35rem; }
  .lv-points li, .lv-items li { grid-template-columns:1fr; gap:.1rem; }
  .lv-items small { grid-column:1; }
}