Repair Tickets and Purchase Records for NYC Resale Shops

Repairs and buying

Software for the bench and the buy counter

A technician at the counter works on a circuit board over his laptop, which lists repair tickets with photos; more boards wait in trays beside it and labeled bags fill the glass case behind

The bench

A late part texts the owner

Each repair ticket holds intake photos, condition, serial, written estimate and delivery date, parts and bench time. Customers get a text at each step. Devices go back only on a closed ticket. Tickets stalled since yesterday show on the owner's screen. A part late for tomorrow's promised date texts the owner and counter with what to tell the customer.

Greenstar · 4:52 PMTicket 4483, ThinkPad X1 Carbon: promised Oct 17, and the battery has not shipped. The customer has not been told. A delay text with a new date range is drafted on the ticket for the counter to send.

Buying over the counter

The seller's ID on every purchase

Every item, from an iPad to a Canon body, carries its serial, seller, where and when it was bought, photos and price history. That is the purchase and sale record the city requires, without the paper. The 15-day hold counts down by itself. The city's electronic record for used devices fills in from the intake. A purchase cannot be saved until every field the city requires is filled.

Prices come from your own sales: what an iPhone 13 or a Seiko 5 in the same condition sold for at your counter and online. You also see how long each one sat.

A secondhand shop at night, a lit pegboard of tagged phones, watches and cameras, guitars beside it and a laptop on the counter

Your apps

We plug into your repair app and register

Tickets stay in RepairDesk, RepairShopr or your own sheet. Pawn and buy records stay in Bravo, the register in Square, listings on eBay and Shopify and the books in QuickBooks. We join them per item through each one's export or API. The counter and a phone in the back show the same ticket. Each morning we add the shop's DCWP licenses, OATH summonses and hearings, and state filings.

A listing cannot post on any channel before the item's 15-day hold has run
Each city or state line shows how fresh it is: some sources post daily, some lag by weeks
We never hold your logins; license renewals and electronic records go out from your own accounts

One phone

A used iPhone bought at the counter

Three city rules cover a used phone. Each purchase record carries the seller's ID details and signature. Each used phone or computer bought or sold goes into the electronic record at the time of the transaction, photos included. Nothing bought can be sold for fifteen days. One ticket covers all three and later carries the work order and listing.

Your counter · intake ticket1 / 5

Purchased · on holdTicket 4441 · lot 105 · intake Sep 28, 10:12 AM

iPhone 14 Pro 128 GB space black · bought over the counter

IMEI: 35•••••••••0421 · read from the device, not typed
Condition: Powers on · screen clean · back glass cracked · charge port loose · no activation lock · 4 intake photos
Seller: · name, address and a general description · state ID shown, its type, number and description recorded · signed at the counter
Paid: Purchase price recorded on the ticket, with how it was paid, who took it in, and the day and hour
Can sell from: Oct 14 · the city's 15-day hold runs through Oct 13
Electronic record: Entered on the NYPD-designated site from this ticket during the purchase, Sep 28, 10:14 AM, with the 4 intake photos

The ticket is the purchase record, the electronic record and the start of the item's history. Every field the city asks for, from the seller's signature to the hour of purchase, was on it before the seller was paid. The record was complete the day it was made.

Bench read · Sep 28, 2:40 PMticket 4441 · six tests, 11 minutes

The charge port fails the bench test

Diagnosis: the board passes every logic test. The battery reads 81%, just above the shop's 80% listing floor. The port draws 0.4 A of the 2.1 A the bench charger can deliver, about a fifth, so the fault is the port assembly. With the cracked back glass, that makes two parts: glass from stock and a port assembly on order.

Work order · openWO-4441 · your repair system

Port and back glass on ticket 4441

Parts: Port assembly ordered Sep 28, arrived Oct 4 · back glass from stock
Technician: Bench 2 · assigned Sep 28, scheduled for the morning after the part lands
Ready by: Oct 5 · set from the part's arrival
Texts: None: shop stock. On a customer's ticket the customer is texted at intake, at diagnosis, when the part lands and when it is ready.
Linked: Intake ticket 4441 · bench read · the hold date, which the repair does not shorten

The bench read fills in the work order. The part's arrival sets the ready-by date. The hold runs through the repair; the phone cannot be sold until it ends.

Released · listedticket 4441 · released Oct 14 · listed Oct 14, 9:05 AM

Listed once the hold ran out

A technician at the bench with a circuit board in hand, more boards in trays beside the laptop

Repair: Port replaced, drawing the full 2.1 A on the bench charger; back glass replaced, Oct 5 · 3 photos attached
Hold: From the purchase on Sep 28 through Oct 13, with no inquiry against the serial · released automatically the next morning
Listing: Posted to the case tag, eBay and the shop's web store from ticket 4441: photos, condition, battery 81%, 30-day shop warranty
Price: From your last four sales of this model in this condition, and how long each sat

This listing could not have posted a day earlier. Our link to each channel checks the hold date first. The buyer sees the photos and test result as the condition statement.

Sold · record closedticket 4441 · sold Oct 16, 1:05 PM, at the register

Every step comes up by IMEI

Came from: Bought over the counter Sep 28 · the seller's ID details and signature on file · in the electronic record from the counter
Done: Bench read Sep 28 · port assembly and back glass Oct 5 · tested, photographed
Held: Sep 28 through Oct 13 · no inquiry against the serial
Went to: Register sale Oct 16, 1:05 PM · the receipt carries the IMEI and the warranty · the eBay and web store listings closed themselves
Sale record: The buyer's name, address and description and the hour of sale recorded · the sale entered in the electronic record
Find it: By IMEI, ticket, seller, date or buyer: this record, at the counter or on a phone

A buyer, the seller or an inspector who asks about this phone gets this ticket. Read in date order, the shop's tickets are the record of purchases and sales an inspector asks for.

It can go the other way. An inspector finds a purchase record without the seller's ID details. The summons goes to OATH. The hearing is missed and the penalty is billed. The unpaid judgment can hold up the license renewal. Each step is a dated public record. We read them as they post and tell you at the first step.

A sample shop

This morning's list for a Brooklyn shop

A fictional repair and resale shop in Brooklyn, read October 16, 2026. Lines run from money owed to dates, open work, things we only watch and what the shop does not need. Each line says what is wrong or due and, where something needs doing, the step that clears it.

greenstar · shop · 1234 Example Avenue

1234 Example Avenue, Brooklyn

Secondhand Dealer General and Electronics licenses · 2 benches · 212 items in the case · 14 tickets open

2 owed2 dated2 open3 watching1 not covered

OwedShop
MacBook Air (M1), ticket 4468: promised Oct 13, deposit taken, still on the bench. The keyboard that arrived was the wrong layout, and the customer has texted twice. Step: the right part is on order with an arrival date; today the customer gets the new date in writing, with the right to refuse it and take the laptop back reassembled, paying only for authorized work done; otherwise the deposit shows on the ticket against the final bill.your repair tickets · read Oct 16, 6:30 AM
The record. Ticket 4468 · intake Oct 7 · written estimate signed at intake, delivery date Oct 13 · deposit of half the estimate taken at intake · keyboard received Oct 12 in a UK layout, returned Oct 13 · replacement due Oct 17 · customer texts Oct 14 and Oct 15, no reply logged · no notice of the delay sent.

What it means. The shop is holding a customer's laptop and money past the date on its written estimate, and missing that date without written notice breaks the city's repair rules.

What we'd automate. A text to the counter the afternoon before any promised date whose part is not in hand, the written notice of the new date drafted from the carrier's tracking, and the deposit carried onto the final bill.
OwedOATH
Penalty billed after a missed hearing. A DCWP inspection found one purchase record without the seller's ID details; the hearing on Sep 26 was missed and the summons was decided in default. Step: ask OATH for a new hearing, which it grants on a first request made within 75 days of the missed hearing, or pay. The intake form now refuses to save without the ID details and the seller's signature; lot 121, bought before that change, is below.OATH hearings · city updated Oct 15
The record. Summons 000000001 · issued by DCWP after an inspection on Aug 30 · charge: a purchase record without the type, number and description of the seller's ID · hearing Sep 26, 9:30 AM, no appearance · decided in default the same day · penalty billed, unpaid · the 75-day window for a new hearing runs to Dec 10.

What it means. One record without the ID details became a default decision because nobody had the hearing date in front of them.

What we'd automate. Every summons matched to the shop the morning OATH posts it, the hearing on the counter's calendar with texts two weeks and two days ahead, and the request for a new hearing drafted with the record attached.
DatedDCWP
Electronics license expires December 31, 2026. A shop that repairs phones and laptops is a service dealer, and since September 8, 2026 the service dealer license has been part of DCWP's Electronics license, which expires on December 31 of even years. Step: the renewal is on the calendar with what DCWP asks for attached and the OATH penalty resolved first; it goes out from your own DCWP account.DCWP licenses · city updated Oct 9
The record. License 0000000-DCA · issued as Electronic & Home Appliance Service Dealer, a category merged into Electronics on September 8, 2026 · status active · expires December 31, 2026, the date every Electronics license expires in even years · business name and address as licensed, matched to the entity on file with the state.

What it means. The city lets DCWP deny a renewal while an OATH judgment is unpaid, so the penalty above is resolved before the renewal goes in.

What we'd automate. Reminders to the owner at 60, 30 and 7 days, the documents gathered from the record, and the OATH line checked first; the renewal itself is filed from the shop's own DCWP account.
DatedParts
iPhone 12, ticket 4479: the supplier's warranty on the failed port runs out Oct 24. The port was bought for ticket 4302 and failed inside the supplier's 60 days. Step: the claim goes in this week with the bench read and the original ticket attached, so the part is credited, not written off.supplier orders · your repair tickets
The record. Charge port assembly, iPhone 12 · delivered and installed Aug 25 on ticket 4302 · supplier warranty 60 days from delivery, to Oct 24 · failed Oct 15, bench read on file · claim not filed.

What it means. The shop pays twice for the same part unless the claim goes in within eight days.

What we'd automate. A part that fails inside its supplier's window opens the claim on the day of the bench read, with the evidence attached, and the credit is matched in the books when it posts.
OpenShop
iPhone 12, ticket 4479: waiting on a part, ready Oct 18 to Oct 20 on the estimate. Charge port assembly ordered Oct 15, confirmed, no tracking yet. Step: the ticket narrows its ready-by date when the part's tracking posts, and the customer is texted when it lands, not when they call.your repair tickets · read Oct 16, 6:30 AM
The record. Ticket 4479 · iPhone 12, 64 GB · IMEI 35•••••••••7716 · intake Oct 15 · charging cuts in and out · written estimate signed Oct 15 after the bench read: no charge, ready Oct 18 to Oct 20 · charge port assembly ordered Oct 15, confirmed, no tracking yet · a return under the shop's warranty from ticket 4302.

What it means. The estimate gives a range the supplier's usual lead time supports, and its last day is the date the shop is held to.

What we'd automate. The ready-by date is set the moment the part's tracking posts, and the customer is texted with it; if the part slips past the range, the new date goes to the customer in writing before the old one passes.
OpenShop
Fender Player Stratocaster, lot 121: purchase record has no ID details or signature. Bought Oct 11, before the intake form required every field; only the serial and the seller's name and phone were taken. Step: it does not list until the record is complete: the seller, called back Oct 12, brings the ID in Oct 17, and what is added goes in as a dated amendment beside the original.your purchase records · read Oct 16, 6:30 AM
The record. Lot 121 · Fender Player Stratocaster · serial MX2•••••47 · bought Oct 11, 4:15 PM · seller's name and phone recorded · no address, description, ID details or signature · seller called Oct 12, returning Oct 17 · hold through Oct 26.

What it means. This is the same gap that produced the OATH penalty, found the day after purchase. The amendment shows when the record was completed; it does not make the purchase compliant.

What we'd automate. The listing stays blocked on every channel until the record is complete, and the amendment is dated and kept beside the original, so the record shows when it was completed and by whom.
WatchingDCWP
Secondhand dealer license, valid to July 31, 2027. Every Secondhand Dealer General license in the city expires on July 31 of an odd year; the renewal is on the calendar.DCWP licenses · city updated Oct 9
The record. License 0000001-DCA · Secondhand Dealer, General · status active · expires July 31, 2027, the date every Secondhand Dealer General license expires in odd years · business name and address as licensed, matched to the entity on file with the state.

What it means. Nothing is due on this license until its renewal in 2027, and the rule on unpaid OATH judgments applies to that renewal too.

What we'd automate. Reminders at 60, 30 and 7 days before July 31, 2027, the documents gathered from the record, and the renewal filed from the shop's own DCWP account.
WatchingNYPD
Electronic records current. Every used phone, laptop and tablet bought or sold this week is in the electronic record with its photos, each entry made during the transaction; the last Oct 15. Serials are kept so an inquiry against one is answered from the record.your electronic records · read Oct 16, 6:30 AM
The record. 9 purchases and 6 sales of used electronics in the last 7 days · 15 entries, each made during the transaction · last Oct 15, 3:52 PM · no inquiry against any serial in 90 days.

What it means. If a detective calls about a serial, the answer is one search, not a binder.

What we'd automate. A transaction without its entry texts the owner the same hour, and each entry is kept as it was made, with the time it went in.
WatchingNYS DOS
Entity active, filings current. The LLC on both licenses matches the entity on file with the state; the next biennial statement's due date is on the calendar.NYS DOS entity record · checked Oct 16
The record. DOS ID 0000000 · domestic limited liability company · status active · name matches both DCWP licenses exactly · biennial statement due Mar 8.

What it means. The name the city licensed and the entity the state knows are the same, so a renewal or a bid does not stall on a mismatch.

What we'd automate. The same morning read: a status change or a missed statement texts the owner, and the names are compared again at every license renewal.
Not coveredDCWP
Pawnbroker license: not required. The shop buys and sells outright: it makes no loans against property and sells nothing back at a set price. The record notes it, so nobody applies for a license the shop does not need.DCWP license categories · your shop's own description · checked Oct 16
The record. Checked against DCWP's license categories and the shop's own description: buys and sells used goods outright · makes no loans against property · no pawn tickets, buy-backs or redemption dates in the register.

What it means. The shop holds the licenses its business needs, Secondhand Dealer General and Electronics, and no pawnbroker license.

What we'd automate. Nothing to file. If the register ever records a loan, or a buy-back with a redemption date, this line comes back as a question for the owner.

MacBook Air M1 (2020) · ticket 4468

repair ticket · serial FVF••••••Q6L · intake Oct 7 · promised Oct 13 · bench 1

1 owed1 dated1 open2 watching

OwedTicket
Three days past its promised date, with the customer's deposit. Promised Oct 13 on the written estimate; half the estimate was taken at intake, and the customer has texted twice without an answer. Step: the new date comes from the replacement keyboard's tracking and goes to the customer in writing today, with the choice the city's repair rules give: the laptop back reassembled, paying only for authorized work done, or the new date, with the deposit against the final bill.your repair tickets · read Oct 16, 6:30 AM
The record. Ticket 4468 · intake Oct 7, 3:20 PM · written estimate signed at intake, with the delivery date Oct 13 and the warranty terms · deposit 50% of the estimate, by card, receipt on the ticket · customer texts Oct 14, 6:10 PM and Oct 15, 11:02 AM · no reply logged · no notice of the delay sent.

What it means. The shop is holding a customer's laptop and money past the date on its written estimate, and missing that date without written notice breaks the city's repair rules.

What we'd automate. A text to the counter the afternoon before any promised date whose part is not in hand; a customer text with no reply in four hours goes to the owner; the written notice of the new date goes out with the tracking link.
DatedParts
Replacement keyboard, US layout, arrives Oct 17. The first one came in a UK layout on Oct 12 and went back the next day. Step: the part is checked against the model and the layout when the box is opened, before the old keyboard comes off.supplier tracking · updated Oct 15, 9:40 PM
The record. Keyboard, US layout, for model A2337 · ordered Oct 13 · tracking posted Oct 14 · due Oct 17 by noon · first part received Oct 12 in a UK layout, return authorized and shipped Oct 13, supplier credit pending.

What it means. One wrong part cost this ticket most of a week, and the check that would have caught it takes a minute.

What we'd automate. Receiving scans the part against the ticket's model and layout; a mismatch opens the return, texts the counter and moves the promised date the same hour, not on the promised day. The supplier credit is matched in the books when it posts.
OpenBench
No bench slot booked for the day the part lands. Bench 1 is full through Oct 18; bench 2 is free the afternoon of Oct 17. Step: the part's arrival books the first open slot on either bench, and the ready-by date comes from that slot, not from the delivery.bench schedule · read Oct 16, 6:30 AM
The record. Bench 1: 6 tickets queued through Oct 18 · bench 2: Oct 17, 1:00 to 3:00 PM free · a keyboard swap on this model takes about 2 hours, from your last 14 such tickets.

What it means. A part that arrives at noon and waits two days for a bench is a second missed date.

What we'd automate. The slot is held the moment tracking shows a delivery date, the technician sees the ticket in the morning queue, and the customer's new date includes the bench time.
WatchingIntake
Condition at intake on the record. A dent on the lid's front corner, the E and R keys dead, the battery at 84% after 412 cycles, six photos. The photos settle what the laptop looked like when it came in.intake photos · Oct 7, 3:20 PM
The record. 6 photos: the lid, both sides, the keyboard, the dent, the battery screen · battery 84%, 412 cycles · login password not taken: the repair does not need it.

What it means. The photos answer "it wasn't dented when I left it" before anyone says it.

What we'd automate. Intake does not close without the photos and the battery reading, and the same photos are attached to the pickup receipt.
WatchingRepair
Warranty set: 90 days on parts and labor, from pickup. The city's repair rules require at least 90 days on parts and 30 on labor; the shop's terms are printed on the estimate and the final bill with the serial, so a return is matched to this ticket, not to anyone's memory.your repair tickets · warranty terms
The record. Warranty: 90 days, parts and labor · starts at pickup · on the written estimate and the final bill · tied to serial FVF••••••Q6L · the replacement part's own supplier warranty recorded on the ticket.

What it means. If the keyboard fails in two months, the counter knows the repair is covered, and that the part is covered too.

What we'd automate. A return by serial opens against this ticket at no charge, and the failed part is claimed back from the supplier inside its window, as ticket 4479 shows.

Seiko 5 Sports · lot 118

bought over the counter Oct 7 · case serial 4N••47 · can sell from Oct 23

1 dated4 watching

DatedHold
Can be sold from Oct 23. The city's 15-day hold runs through Oct 22; nothing about this watch can move before then, and nothing needs to. Step: the listing waits as a draft and posts itself at opening on Oct 23, unless an inquiry against the serial comes first.your purchase records · read Oct 16, 6:30 AM
The record. Lot 118 · bought Oct 7, 11:40 AM · hold through Oct 22 · inquiries against the serial: none · draft listing ready for the case tag, eBay and the web store.

What it means. The hold is the only thing between this watch and the case, and it ends on its own.

What we'd automate. Release at opening on Oct 23; an inquiry before then freezes the item on every channel and texts the owner with the record.
WatchingNYPD
In the electronic record, though a steel watch does not require it. The shop enters every purchase; this one went in from the intake on Oct 7, 11:46 AM, with the serial, the description and the photos. No inquiry against the serial since.your electronic records
The record. Entry made Oct 7, 11:46 AM · from intake lot 118 · fields filled from the intake, not retyped · kept as made.

What it means. Anyone who asks about this watch gets the answer from one record.

What we'd automate. Every purchase goes into the electronic record from the intake, required or not, and one that has not gone in during the transaction texts the owner.
WatchingRecord
Purchase record complete. The serial, the seller's name, address and description, the ID's type, number and description, the seller's signature, the day and hour, how it was paid, who took it in, and five photos, including the movement through the display back.your purchase records
The record. Seller's name, address and general description · state ID shown: type, number and description recorded · signed at the counter · bought Oct 7, 11:40 AM · payment method and receipt on the record · 5 photos: dial, case, caseback with serial, movement, clasp.

What it means. This is the record an inspector asks for, and it was complete the day it was made.

What we'd automate. Nothing new: this is what the intake form produces when it is filled in, and it now refuses to save without the ID details and the signature.
WatchingBench
Running 8 seconds a day fast, within the movement's spec. Timed on the bench; the crown, the day-date and the bezel all work, and the crystal is clean.bench check · Oct 8
The record. Timegrapher: +8 s/day, amplitude 265°, beat error 0.4 ms · power reserve full after winding · gaskets checked; not pressure tested, so the listing makes no water-resistance claim.

What it means. The listing can say how the watch runs, measured, instead of "keeps good time".

What we'd automate. The bench result goes onto the listing as written, and an item without a bench check cannot be listed.
WatchingListing
Drafted for three channels, priced from your own sales. The case tag, eBay and the web store, from the same record; the price is the median of your last six Seiko 5 Sports sales in this condition.your sales history · your channels
The record. Comparable sales: 6 in the last 12 months · same model family, condition B · a median of 11 days to sell, 4 from the case and 2 on eBay · draft priced at their median, with the photos and the bench result attached.

What it means. The price is what your own customers have paid for this watch.

What we'd automate. One draft, three channels: the first sale closes the other listings within the minute, and the record notes where it sold and how long it sat.

iPhone 12 · ticket 4479

repair ticket · warranty return · IMEI 35•••••••••7716 · intake Oct 15 · ready Oct 18 to Oct 20

1 dated2 open2 watching

DatedParts
The supplier's warranty on the failed port runs out Oct 24. The port that failed was bought for ticket 4302 and installed Aug 25. Step: the claim goes in this week with the bench read and the original ticket attached, so the part is credited, not written off.supplier orders · your repair tickets
The record. Charge port assembly, iPhone 12 · ordered Aug 23, delivered and installed Aug 25 on ticket 4302 · supplier warranty 60 days from delivery, to Oct 24 · claim not filed.

What it means. The shop pays twice for the same part unless the claim goes in within eight days.

What we'd automate. A part that fails inside its supplier's window opens the claim on the day of the bench read, with the evidence attached, and the credit is matched when it posts.
OpenParts
Waiting on the replacement port; the estimate says ready Oct 18 to Oct 20. Ordered Oct 15; the supplier has confirmed it but posted no tracking. Step: the ticket narrows its ready-by date when the part's tracking posts, and the customer is texted when it lands, not when they call.your repair tickets · read Oct 16, 6:30 AM
The record. Order confirmed Oct 15, 5:12 PM · tracking: none yet · usual lead time from this supplier 2 days, from your last 30 orders · written estimate signed Oct 15: no charge, ready Oct 18 to Oct 20.

What it means. The customer has a range in writing that the supplier's record supports, and the system holds the shop to its last day.

What we'd automate. When tracking posts, the ready-by date is set and the customer is texted; no tracking in two days texts the counter to call the supplier, and a slip past the range sends the customer the new date in writing before the old one passes.
OpenTicket
Back under the shop's warranty. The same port was replaced Aug 25 on ticket 4302, with 90 days on parts and labor. Step: no charge to the customer, the two tickets linked, and the other ports from that supplier order checked, so a bad batch shows before the next return.your repair tickets · ticket 4302
The record. Ticket 4302 · port replaced Aug 25 · warranty to Nov 23 · returned Oct 15, charging intermittently · 3 other ports from the same order installed, no returns yet.

What it means. Covered work costs the shop the bench time; it should not cost the part as well.

What we'd automate. A return by IMEI opens against the original ticket at no charge, and two returns from one supplier order flag the order and text the owner.
WatchingBench
Bench read Oct 15: the port, and nothing else. The port draws 0.5 A of the 2.1 A the bench charger can deliver; the board, the battery at 88%, Face ID, the cameras, cellular and Wi‑Fi pass.bench read · Oct 15, 4:05 PM
The record. Six tests, 9 minutes · battery health 88% · charge draw 0.5 A of 2.1 A · board, Face ID, cameras, cellular and Wi‑Fi pass · photos of the port attached to both tickets.

What it means. The fix is the part already on order, and the evidence for the supplier claim is already on file.

What we'd automate. The bench read writes itself onto the ticket and into the supplier claim, so nobody retypes a number.
WatchingIntake
Customer kept informed, passcode not taken. Texted at intake, then signed the written estimate at the counter after the bench read; a port repair does not need the passcode, so the shop never asked for it.your repair tickets · customer texts
The record. Text at intake Oct 15, 3:48 PM · estimate signed at the counter Oct 15, 4:20 PM: "covered under warranty, no charge, ready Oct 18 to Oct 20" · passcode not collected · IMEI read from the device.

What it means. The customer knows where the phone is and what it costs, and the shop holds no more of their data than the repair needs.

What we'd automate. Texts at intake, diagnosis, part arrival and ready, from the ticket; the passcode field stays closed unless the repair needs it.

Fender Player Stratocaster · lot 121

bought over the counter Oct 11 · serial MX2•••••47 · hold through Oct 26 · record incomplete

1 dated2 open3 watching

DatedHold
Can be sold from Oct 27, but the date alone will not release it. Bought Oct 11; the city's 15-day hold runs through Oct 26. Step: the listing posts only when the hold has run and the purchase record is complete, whichever comes later.your purchase records · read Oct 16, 6:30 AM
The record. Lot 121 · bought Oct 11, 4:15 PM · hold through Oct 26 · release needs the hold run and the record complete · inquiries against the serial: none.

What it means. Unlike the Seiko, this guitar has two things holding it, and only one of them ends by itself.

What we'd automate. Release checks both conditions every morning, and the owner is texted on Oct 27 if the record is still incomplete.
OpenRecord
Purchase record has no ID details or signature. Only the serial and the seller's name and phone were taken; it was bought before the intake form required every field. Step: the seller was called Oct 12 and is bringing the ID in Oct 17; what the seller adds goes in as a dated amendment beside the original, which still shows what was missing at purchase.your purchase records · read Oct 16, 6:30 AM
The record. Seller's name and phone recorded · no address, description, ID details or signature · called Oct 12, 12:10 PM · seller to return Oct 17 after 5 PM · amendment pending.

What it means. This is the gap behind the OATH penalty on the shop's record, found the day after purchase. The amendment shows when the record was completed; it does not make the purchase compliant.

What we'd automate. A record missing a required field cannot be listed anywhere; a callback that has not happened by its date texts the owner, and the amendment is kept beside the original with its date and who made it.
OpenBench
Needs a setup before it is listed. The action is high at the 12th fret and the volume pot crackles. Step: a work order for a setup and a pot cleaning, done while the hold runs, and photographed after.bench check · Oct 12
The record. WO-4474 · action 2.8 mm at the 12th fret, low E · neck relief within range · frets about 80% · volume pot noisy, tone pots clean · strings to replace · about an hour on the bench.

What it means. Done during the hold, the setup costs the guitar no days in the case.

What we'd automate. Bench work on a held item is scheduled to finish before the hold ends, so the repair and the release land on the same morning.
WatchingNYPD
In the electronic record the afternoon it was bought. The shop enters every purchase; this one went in from the intake Oct 11, 4:21 PM, with the serial, the description and the photos.your electronic records
The record. Entry made Oct 11, 4:21 PM · from intake lot 121 · kept as made · inquiries against the serial: none.

What it means. Whoever asks about this guitar finds when it came in and when it was entered in one record.

What we'd automate. When the purchase record is amended, the amendment is noted against the entry, so the two read together.
WatchingRecord
Every purchase record since the last inspection checked: this is the only incomplete one. 64 records since Aug 30; 63 complete.your purchase records · checked Oct 16
The record. 64 purchase records, Aug 30 to Oct 16 · 63 with the serial, the seller's details, the ID details, the signature and photos · 1 incomplete: lot 121.

What it means. The OATH summons was about one record; this check finds one more since then, and no pattern.

What we'd automate. The same check every morning over every record, so an inspector finds what the shop already knows.
WatchingListing
Drafted for Reverb, eBay and the case tag. Priced from your last three Player Stratocaster sales, which sat a median of 19 days; held until both conditions above clear.your sales history · your channels
The record. Comparable sales: 3 in 12 months, same model, condition B+ · a median of 19 days to sell, 2 on Reverb and 1 in the shop · photos to be retaken after the setup.

What it means. A guitar has its own market, and your own sales say which channel moves it.

What we'd automate. One draft to every channel, posted when the record and the hold allow; the first sale closes the others.

Sample only. The shop and its items are made up. The dates move with the day the page is built, except the two license expiry dates, which DCWP sets for every license in a category. Tap the shop or an item to switch, a count to filter, a line to open it.

City contracts

Device repair the city puts out to bid

A license renewal, a city bid or an M/WBE application can depend on four things: current DCWP licenses, nothing unpaid at OATH, an active entity with the state and a sales tax certificate of authority. We watch all four.

Bids

Enroll in PASSPort for smaller bids

City agencies buy device repair, refurbishment and the disposal of retired electronics. Larger bids run in the City Record; smaller ones may not. DCAS, the city's central buyer, sends bids under $100,000 to vendors enrolled under the matching commodity in PASSPort. A shop not enrolled is not asked. We read the City Record daily and keep your PASSPort commodities current with you. Each repair notice comes to you with its deadline.

Open bids for repair and refurbishment
The license and insurance each repair bid asks for
Who won the last device-repair contract

Certification

Free five-year M/WBE certification

Prime contractors on city contracts look for certified firms to meet M/WBE goals. A shop can apply after a year of sales if it is based in the city and at least 51% owned, operated and controlled by women or members of a designated minority group who are U.S. citizens or permanent residents. We prepare the SBS application from your entity record and books. Then we track the certification's yearly confirmation and repair bids with M/WBE goals.

Application assembled from records you already keep
A reminder before each yearly confirmation
Your listing shows both repair and resale

Standing

Clear any OATH penalty before you renew

A bid asks for the licenses the work needs. An M/WBE application asks for the entity's papers and a year of sales. A city license renewal can stop on an unpaid OATH judgment. We check all three each morning, before anyone asks.

Licenses, entity and sales tax watched together
Unpaid OATH judgments named before a renewal

What we read

Your DCWP license and every OATH summons

For each shop you send us, we read DCWP, OATH and the state's entity and tax files. Your tickets, purchase records and sales sit beside them. Every line names its source. City and state lines also show their date. Some post daily; some lag by weeks.

DCWPSecondhand dealer, Electronics and pawnbroker licenses, their status and expiry, and the inspections that produce summonses
NYPDThe electronic record of each purchase and sale of used phones, computers and other electronics, kept on the website the police commissioner designates; each entry kept as made, beside the purchase record
OATHSummonses, hearing dates and penalties after a decision. OATH hears summonses from more than 25 City agencies, DCWP among them
NYS DOSThe shop's entity: active or not, the filings due, and whether the name on the licenses matches the name on file
NYS TaxThe shop's sales tax certificate of authority, which a DCWP license application asks for, and the return due dates
Your shopRepair tickets, estimates and parts, purchase and sale records and serials, intake photos, register sales and the listings on your channels

How it starts

Send us a shop address

One shop or several. Within one business day we send back each shop's licenses, OATH summonses and state filings, and what we would need from you to fill in the rest.
Counter setup. What we would track at the counter, what we would connect, who on your team gets which text, and the start date.
Tickets go live. Each item links to your register and listings. We watch the holds and licenses and keep it running.

Or email [email protected]

What we would do first

What changes

One ticket follows each phone from intake to sale